Inside Care Home Waste

If you follow us on social media, you may already be aware of who Dove Cottage Day Hospice is. If you don’t, then Dove Cottage Day Hospice offers high-quality palliative daycare to those with life-limiting illnesses. Flame UK has been supporting Dove Cottage by encouraging businesses and schools to collect plastic bottle tops which they send to be recycled and in return, get money.

We asked Jenny Hendry at Dove Cottage what kind of waste they produce inside their hospice, here is what she had to say:

“We have all sorts of waste to deal with at the hospice, some of which will be familiar to the regular homeowner, but also other types that present different challenges.

The bulk of our waste is the regular kind, which we split into general waste and recycling. There are separate bins in different rooms around the hospice, with signs on those in the common areas explaining what can and cannot be recycled. These bins then get emptied regularly and put into large outdoor receptacles.

The facilities that we have for our regular waste are generally okay, although we can struggle for space when we’ve hosted an event, and the bins are too full. This then has a knock-on effect as we must find somewhere to store any overflow until we have a collection. As with any organisation, you don’t want too much waste hanging around! The other thing we need to stay on top of, as an environmentally responsible organisation, is ensuring we’re recycling everything we can.

With a lot of volunteers on our books, some 250, this can sometimes mean the waste needs to be checked and sorted to ensure that everything is in the right bins, especially when things change or it’s not immediately obvious what can and cannot be recycled.

Our other type of waste, which is more specific to a care environment, is contaminated waste. This is put in yellow and black striped bags, known as ‘tiger bags’. All such waste must be disposed of correctly, which is why we need to have a clear bagging system and a storeroom for the bagged, contaminated waste. Only certain people from our nursing or cleaning team handle the contaminated waste so we can make sure everything is done correctly; we also need to ensure everyone who’s in contact with the contaminated waste wears the correct protective clothing. The hospice is a relatively big space, and we need to manage the waste efficiently and safely in and around the building. The contaminated waste then gets placed in our normal outside black bins, with the onus being on the binmen to ensure it’s correctly separated from other types.

As a hospice and a care environment, our challenge is to make sure we are always handling waste in both a safe and environmentally responsible manner.”

Our support structure and account management is very communication focused. We can provide larger waste bins, or skips on a temporary basis, increase waste bin collections frequencies, or event-specific waste services. Identifying opportunities to recycle is extremely important, and all of our customers, where possible in the country will receive zero waste to landfill options.  Some waste material must go to landfill, but limiting this is essential to the environment.  Energy from waste is our preferred method of treating non-recyclable materials. A customer that generates large volumes of waste can benefit from waste compaction, or baling of card and polythene.  This has two main benefits; reduced cost from haulage and transportation, and reduced CO2 to the atmosphere, making your site more efficient.

Flame UK can offer any advice and services to the care industry, contact us on 0115 896 5460 to discuss your waste.


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How to save money on energy for your care facility

Energy usage can’t be avoided for those in care facilities, but the costs can be reduced, and here is how:

Tariffs and contracts

Selecting the appropriate tariffs is vital to ensure that you’re paying for what is suited best to your business. They’re many tariffs to choose from such as standard, fixed energy, dual fuel and pre-payment, to name a few.

It’s also essential that you don’t end up on out of contract rates which are rates you have to pay when you haven’t signed a contract with your energy supplier. This can happen when you have told your supplier that you wish to terminate your contract but haven’t arranged another supplier for when the current deal ends. It can also happen if you’re trying to switch supplier and it takes longer than you had expected, meaning that your contract ends before you’ve been able to move over to a new supplier.

Heating your care facility

Making a switch to central gas heating from electric heaters can save you a lot. An electric heater can cost two-three times more per unit of heat than just one unit of heat from one of your radiators. Thermostatic radiator valves are devices which are fitted to the radiators and reduce the amount of water which passes through the radiator, enabling you to choose what temperature you want for each room.

Maintaining your care facility building

Keeping up on the maintenance of your care facility building such as ensuring the roof is well insulated. An uninsulated roof can lose a quarter of heat, by keeping on top of it can save you over £100 a year. Included in the maintenance of your care facility is taps. By having just one dripping cold tap fixed can save you as much as £100 on your water bill, and even more for a hot tap.

Also, ensuring the windows are closed, leaving open a window overnight can waste as much energy as a small car driving 35 miles.

Lighting around your care facility

Switch to LED lights. LED lights have a long lifespan, are energy-efficient, operate at full brightness the minute they’re turned on and have many more advantages. Changing to motion sensor lights will save money as it avoids the possibility of lights being left on when people have left a room.

Solar panels

Another option which can save you money is solar panels. Flame UK is in partnership with Amelio Solar Energy which means we can provide you with solar panels to help reduce your electricity bill. A reduction in your electricity bill isn’t the only advantage to solar panels; they are a renewable energy source and have low maintenance costs.

For any help and advice on the information in the blog, contact a helpful member of our team on 0115896 5460 or visit our website

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London, Leading from the front. What is ULEZ?

London Leading From the Front | What is ULEZ

From 8th of April Londoners will experience the onset of the ULEZ (Ultra Low Emission Zone). This new addition to the emission reduction strategy in London is aimed at improving the air quality for all Londoners. In this short article, we will go through what the ULEZ is, how it may affect you and your company and what companies like FYSLA are doing to avoid it.


ULEZ is a new scheme by the DfT (Department for Transport), the basic principle of this new charge scheme is to reduce exhaust gas emissions of diesel-powered commercial vehicles in London. This, of course, will affect a wide range of vehicles that operate within the zone, something we will get more into later in the article. This comes into effect from 8th April 2019 with plans to extend dramatically by 2021.


Below you will see a map provided by the TFL that states the location and range of the charge scheme. It also shows the plans for the ULEZ in the coming years.


If you are a Londoner or travel a lot throughout London, especially the central region you will soon face charges if your vehicle does not adhere to the roles. There are plenty of tools online to help you find out if your vehicle is exempt from the charge, such as TFL checker here


London Taxi Cabs and specifically Hackney Cabs are exempt from the charges. These taxi’s are subject to a 15-year age limit and new emissions standards have already been introduced for them. Check out this article by the TFL on how they plan to have the cleanest taxi fleet in the world.


Private Hire vehicles are different from taxi cabs as these are pre-booked vehicles that don’t adhere to a Hackney Cab License, basically restricting how they can carry their customers. All PHV operators will face the charge unless their vehicles meet the restriction. Only Wheelchair Accessible vehicles will have some exemptions, they will not be subject to the charge if they are carrying passages. At all other times, they will be set with the same standards as other PHV’s.

So how much will none ULEZ PHV operators have to pay?


With the new London ULEZ Charge Scheme in place if your vehicle doesn’t meet the regulations you will face the following charges:

“Daily ULEZ charge: £12.50

Penalty charge: £160 (reduced to £80 if paid within 14 days)

The daily charge will run from midnight to midnight, 7 days a week, every day of the year.

These are in addition to any Congestion Charge that applies. (Cars are not subject to the Low Emission Zone (LEZ).”

One Company that is avoiding these charges and providing their customers with a low emission service is FYSLA.


Driving for excellence and improvements, FYSLA Luxury Travel was set up to be mindful of offering the very best in convenience, luxury and above all, its impact on the road. As we are aware many private high companies command miles of our roads on a day to day basis. You can often see a convoy of High-end saloon cars stampeding up and down the M1 with a solitary Director or CEO occupying a seat in the rear. Often, you might not realise, but these vehicles come with a heavy tax and emission bracket, along with the price tag.


With this in mind and always keeping an eye on current trends and plans, FYSLA luxury Travel made sure they got the right vehicle for the job. In October 2017 they set out to offer a single type vehicle choice. The introduction of the Mercedes V Class was brought to the market. Offering up to 7 passengers at a time and with the inventive implementation of WIFI, TV along with a pull-out desk. FYSLA reimagined how you commute without losing downtime on business and how you can travel along conscious that your environmental impact is kept low. Fully loaded, this vehicle can achieve 45mpg on motorways. Its use of ADblue, fuel along with the diesel engine keeps its emissions at 160g/km vs the Mercedes S Class running at 247g/km and only offering half the passenger load.

In our recent chat with the owner of the business, he was able to give us an insight into his plans in the future. He also informed us of what he does to keep ahead of the trends.

“It is really important to us to make sure we created a business conscious that we move with our countries vision for greener forms of transport. We keep in constant contact without local Mercedes provider, keen to be able to offer the next generation of vehicle” Ross Lethbridge.


The owner of FYSLA Luxury Travel came from an aviation background where fuel consumption counts for almost half of the airline’s overheads. Because of this Ross has always had an understanding of environmental impact. He added “we know that fuel is the major player in our business. Being able to offer the most efficient vehicle on the roads will help us and make our customers feel more comfortable. Helping them make the right choice for commuting, travelling or whatever their use for our services might be. We intend to be at the edge of that curve in changes to the way we travel”. Ross’ has an option with his Mercedes dealership on the first hybrid Mercedes V Class, which is due to the marketplace in early 2020.

Keep an eye out for ULEZ and consider Chauffeurs with an environmental focus such as FYSLA for your next business transportation needs.

Our thanks to Ross from FYSLA for his help and support in making ULEZ a little clearer for us all.

R & D and how you can can benefit

There’s money hiding in the work that you do.

You would be surprised at what qualifies for R&D tax relief. It’s not just for people in white lab coats.

R&D tax relief is the government’s way of rewarding companies that are developing new or improving existing products, processes, services, devices and materials or advancing the knowledge in their sector.

R&D tax legislation is complex, but our friends over at CATAX are experts and will do all the hard work for you.

Here are some examples of R&D from our industry.

Example 1:

A very specialised aluminium recycling company, with several unique processes:

1) Reducing the amount of recycled aluminium going overseas,

2) Keeping higher quality material in the UK

3) Reducing material going to landfill with a ‘0% to Landfill’ policy

4) Setting new highs in the separation of recyclable material, increasing quality

Example 2:

The company is a media platform that reaches consumers like never before. Advertisers can choose who carries their campaigns, when they carry it and where it gets carried to, with adverts on the side of the paper bags.

  1. a) bags are made from stone paper, not plastic.
  2. b) An App has been developed for advertisers.
  3. c) An algorithm, with patent pending, has also been created.
Example 3:

Recycle mixed building and demolition site waste.

The objective was to build a bespoke recycling line, which would double production from 25 tonnes to 50 tonnes per day, and provide 3 different categories, similar to the current machine, but with an additional category 20-50 mm.

Example 4:

Recycling company required bespoke CRM and order management solution needed to reduce inaccuracies across the various functions/ steps in linking sellers of recyclable waste and thousands of clients, who wanted to buy the material.

The money you get back could help fund your next project:

  • Software development
  • Automation
  • Failed and successful projects
  • Development of new materials
  • Improved processes
  • Development of new and improved products
  • Development of environmental products
  • Development of innovative formulas
  • Plus many more…

Thanks to Sue Armstrong from CATAX for these wonderful insights

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